Baby Store Frequently Asked Questions (FAQ) Section
Frequently Asked Questions
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Buying
Shipping
Ordering
Baby Bedding General Questions
Coupons
Buying -
Q. How much to I have to buy to get free shipping?
A. Free Shipping can be applied to any USA order over $99.99 USD using the
coupon code freeship. You must use the coupon to get free shipping.
Q. Why do you not carry all the same items as other online stores? Can I get those
items from you?
A. We do actually carry most of the items any other online baby store carries. If you
do not see it on the site, chances are if you email us, we can get it for you cheaper
and faster. You can email us from the contact page here.
Q. Do you charge before you ship?
A. For orders over 100.00 we will charge or pre-authorize your card within 1 -3
weeks of your order shipping, or right before we ship. For orders under 100.00, we
wait to charge until we are printing your shipping label unless your card runs a high
security risk.
Q. I need to call to make sure my order was processed, I have questions, why is
there no number?
A. On the front page, if you click on the security buttons "privacy verified" our phone
number is available, however because we are so busy with many orders and over
500+ e-mails per day, the best way to contact us is through the contact page. If you
would like to call, you may call and leave a message regarding your order or a
question for an item and your call will be returned or answered via email.
Shipping -
Q. How do you ship?
A. We ship via Fedex, DHL, UPS and USPS. With Free shipping option, we will
ship the cheapest was possible. If you want a different means of shipping, please
just ask us! WE WILL SHIP WORLDWIDE!
Q. It has been 2 weeks, and no update on my tracking. When do you ship?
A. ALWAYS read any policy online before ordering. Our ship times are in our
policy and you MUST agree to our policy before ordering. Shipping times vary and
you can see them here: http://www.angelbabybedding.com/Policies.html
Q. How can it possibly take the shipping time in the policy to ship?
A. Actually, it rarely takes that amount of time. However that shipping time is
allotted in case of weather, back orders, and other delays we cannot control.
Q. I have emailed numerous times with no response, why?
A. If you have emailed numerous times with no response, chances are we did not
get the email. Usually ALL e-mails are answered. If a customer is emailing
regarding ship times, those are in the policy page and on the contact page it clearly
states if a customer is emailing regarding ship times to please refer to the policy
page. We have many e-mails per day regarding changing and adding to orders and
lines to carry and general questions about the products. We prefer that the
customer that agrees to a policy reads it as well.
Ordering -
Q. Is your online baby store secure?
A. Our Online Checkout is 100% Secure and Encrypted with a SSL system. You
need not worry about any of your personal information leaking or getting to anyone
else. The owner is the ONLY person that processes orders.
Q. What are those boxes about security on your site?
A: Those Boxes are from Trust Guard. Trust Guard is a company that verifies our
security, privacy and business for our customers to feel and be safer when buying
products from our store.
Q. If I order and it is processed is there anyway I can add to my order?
A. Yes, if your order has not yet shipped, we can add to your order with no
problems. Just email us with the items you wish to have added via the contact page.
Q. My order was cancelled with no explanation after 2 weeks, why?
A. If your order is cancelled, there is always an explanatory email that follows. If you
did not get the email, I do apologize. It is also on your confirmation page. Usually if
an order is cancelled after that long it is because we have ran out of stock and an
item is discontinued. This is beyond our control and if you were charged, you will be
refunded immediately. Please note that we have no control in discontinued items
and if you have a successful checkout, you have agreed to our policy and
understand these situations.
Baby Bedding General Questions -
Q. What comes in a 6 piece crib set?
A. A 6 Piece Baby Crib Bedding Set comes with a Comforter, Bumper Padding,
Dust Ruffle, Fitted Crib Sheet, Diaper Stacker and Valance. The 4 Piece Crib set
Comes with Comforter, Bumper Padding, Dust Ruffle and Fitted Crib Sheet.
Q. Will this baby bedding fit my crib if i live outside the USA?
A. The Baby Bedding Sold here at Angel Baby Bedding will fit cribs that are made
in the UK (any country of Europe), Asia, India, Mexico, South America, Etc.. If you
have doubts and the dimensions of your crib, please email us here and we will let
you know for 100% sure before you purchase. And we will let you know in YOUR
unit of measurement!
Q. Is this company a conglomerate or small?
A. Angel Baby Bedding was founded by a mother of two. It is classified as a small
business, however does beat many of the online baby stores in ranking and
exponential growth. You can read about the owner here.
Coupons:
Q. I have tried repeatedly to use the free shipping and the winter07 coupons, but it
will only let me use one, why?
A. As stated on the coupon page - you can choose ONE coupon to use. Here at
Angel Baby Bedding, our prices are 99% of the time lower than our competition and
we offer many different choices with coupons to save our customers even more
money. If we would allow a customer to use all coupons at once and keep our
prices lower than anyone else, we would not be able to carry on business.
Please choose one coupon. You can enter coupons in to see which save you more
as well during checkout.
Please note that the free shipping coupon does not apply to international
orders or orders in AK, PR or HI.
Coupons are provided as a complimentary service / incentive to customers.
Discount and affordable Baby Sets and Baby Bedding items: Sumersault, Laura Ashley, Baby Martex, Cocalo, Kimberly Grant, BeBe Sounds, Unisar, Angel Care, Baby Einstein, Lambs and Ivy, Glenna Jean, Alta Baby, Burt's Bees, Banana Fish. WholeSale Accounts, Enter the Nursery of the Month Contest Angel Baby Bedding SiteMap, Links to Nursery Bedding
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